In some circumstances, you can extend the rental of your current car. If you think you are eligible for a lease extension, please take note of your mileage and call our customer service team on 0300 456 4566 or complete the Request a Lease Extension form. We can only arrange a lease extension within the last three months of your contract, so you have to wait until that time to contact us. Once his request is accepted, the customer will use all or part of his remuneration to pay for his vehicle during the term of the rental contract. More than 450 car models are currently available for rent without prepayment – larger or more expensive models can result in these additional costs. Three months before your lease expires, we will send you a letter to remind you that it is time to choose a new car as part of the program. If you have any doubts about the terms and conditions that apply to your contract, the brochure reference is included in your pre-contract agreement letter that is sent to you to confirm all the details of your rental agreement. If you`ve driven less than 15,000 miles at the end of your agreement, you may be able to keep your car for a year or two. We will inform you in the renewal letter that will be sent to you three months before the expiry of your lease if this option is available. If you qualify, you will have a baggage allowance of 20,000 miles per year and your rental will continue as usual. You are still entitled to the good condition bonus, which may increase depending on the duration of your rental agreement. If there is a valid reason to terminate your contract, e.B. If your mobility needs have changed and the car is no longer suitable, please call our customer service on 0300 456 4566.

If we agree that you can terminate your contract prematurely, there will be an administration fee of up to £250, but we will refund any advance payment you have paid on a pro rata basis once you have returned your vehicle. You may also be entitled to a prorated payment of the good condition bonus, but if you paid any optional extras when ordering the vehicle, these fees will not be refunded. However, if we terminate your contract because you have not complied with the terms of your agreement, you will not receive any refund and you will be charged an administration fee. While many vehicles do not require the customer to pay anything beyond their mobility allowance, the customer can opt for a more specific model if an upfront payment is made that cannot be returned. Either way, Motability`s prices are valued at more than 40% cheaper than retail leases, which is possible due to the unique VAT benefits enjoyed by the motability program. In addition, means-tested grants are offered by the motability charity to those who, due to the nature of their disability, have no choice but to choose a vehicle that requires upfront payment or who may require special adjustments that have not already been funded by the program. Many adjustments, such as . B brake levers / accelerator pedal, are now also financed directly by the program, so the customer does not have to pay extra.

If you submit an application to rent a vehicle under the Mobility Programme, we will send you a brochure with the relevant terms and conditions. The brochure on the terms and conditions applicable to your rental agreement depends on the date on which the contract was accepted. When you rent a vehicle under the mobility program, leases are usually valid for a period of three or five years. Customers do not have the automatic right to terminate the contract prematurely. However, if you have a valid reason to terminate your contract prematurely, you should call us to discuss it further. (GENERAL CONDITIONS OF THE CAR 02/20) For contracts accepted since February 5, 2020, a resource will be downloaded (PDF 262KB) Many of our customers experience changes in their condition, both improvements and deteriorations, which may mean that your mobility needs will change during your rental. You have agreed to rent your Motability Scheme car for the entire duration of the contract, but we understand that sometimes things change, and if this is the case, we will try to support you as much as possible. Please note that if you cancel your lease, we may charge an administration fee of up to £250. Once you have returned the vehicle, any prepayment you have paid will be refunded on a pro rata basis and you may be entitled to a pro-rated good condition bonus.

Please note that repeated cancellations may affect your eligibility for the mobility programme. If your mobility allowance expires during your agreement, it is your responsibility to ensure that your allowance is renewed in a timely manner with the Department for Work and Pensions (DWP) or Veterans UK so that you can continue to use your car, scooter or electric wheelchair. If you have not heard of your extension three months before your allowance expires, you should contact DWP or Veterans UK and ask them to send you the information you need to renew your allowance. If you live in the Isle of Man, you will need to check if your car tax expires before your contract expires. If this is the case, you will have to charge your car again in time. If you have any questions about your tax exemption certificate, please contact the competent authority that issues your mobility allowance. Leases usually have three years from the date you received your car (or five years for new wheelchair accessible vehicles), this date is indicated in your rental agreement. Three months before your lease expires, we will send you a letter to remind you that it is time to choose a new car as part of the program.

At that time, you may be eligible to renew your current lease. for example, if you have driven a small number of kilometers. If for any reason you need to terminate your lease prematurely, you can visit our page which lists the information you need for early termination. We require certain details from you, including confirmation that you wish to request another vehicle as part of the program. Once we have received all the necessary information, we will review your application and confirm our decision with you. Our priority is to keep you mobile and allow you to get the most out of your engine pack without worry. Therefore, there may be certain circumstances, such as .B. if your car has had several mechanical problems where renewing your current rental is not an appropriate option. Motability Operations has the exclusive contract for system management. All profits are reinvested in the program for the benefit of customers. During the fiscal year, which was held on the 30th. In September 2016, Motability Operations reported an after-tax profit of £130 million less a donation of £45 million to Motability (the charity).

Due to current local restrictions related to COVID-19, please contact your dealer to find out how they operate in compliance with local regulations. You can find more information in our FAQ. In October 2006, the program reached the two million vehicle mark and Jeffrey Sterling commented, “Family life revolves around the disabled person, so if you make someone mobile, don`t help two million, it`s more like six to eight million.” The mobility exchange was a positive step forward, but it soon became clear that it wasn`t big enough to buy and operate even the smallest car. The Then Secretary of State for Health and Social Welfare invited the late Lord Goodman and (now Lord) Jeffrey Sterling to think about how people with disabilities could use this allowance to make a vehicle affordable. If you return your car in good condition at the end of your rental, you may be eligible for our Good Condition Premium (GCB). Please note that if you have requested an advance payment from the GCB due to the COVID-19 situation, you will no longer receive it when you return the vehicle. .